Network Technology Manager
1 month ago
Job Summary
We are seeking a highly skilled Network Technology Manager to join our team at Microland. As a key member of our Service Desk team, you will be responsible for providing Level 4 support for our clients.
Key Responsibilities
- Provide technical expertise in network technology management, including planning and execution of new technology rollouts.
- Manage SOPs, knowledge documents, and KB articles to ensure efficient knowledge sharing.
- Implement technical methodology improvements based on past failures and learnings.
- Identify and resolve network issues through troubleshooting and resolution steps.
- Escalate complex issues to L3 Network SMEs and support troubleshooting processes.
- Ensure process compliance by gathering information, updating tickets, and preparing shift handover reports.
- Maintain inventory of network equipment and links, and track tickets for SLA adherence.
Requirements
- Bachelor's degree in Engineering or related field.
- Proven experience in network technology management and Level 4 support.
- Strong technical skills in Cisco, ASA, Palo Alto, Firepower, and Pulse VPN.
- Excellent communication and problem-solving skills.
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