ServiceNow Platform Developer

4 weeks ago


Mumbai, Maharashtra, India Duck Creek Technologies Full time

Unlock your career potential and shape the future of the property and casualty (P&C) and general insurance industry with Duck Creek Technologies.

About Us

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule, fostering productivity, inclusion, collaboration, and a consistent employee experience.

Job Summary

The ServiceNow Platform Developer and Administrator will be responsible for developing, configuring, and managing the ServiceNow platform to ensure its optimal performance and alignment with business needs. This role requires a blend of technical expertise, strategic planning, and effective communication to support and enhance the platform's capabilities.

Key Responsibilities

  • Develop and configure ServiceNow platform and modules to meet business requirements.
  • Administer the ServiceNow platform, including system upgrades, patching, and integrations with other enterprise systems.
  • Collaborate with internal stakeholders to analyze needs and translate them into technical solutions within ServiceNow.
  • Maintain and enhance the ServiceNow instance, including workflow creation, report generation, and data import/export.
  • Provide technical support and training to end-users, ensuring high levels of service quality and user satisfaction.
  • Monitor system performance, respond to incidents, and resolve issues in a timely manner.
  • Ensure adherence to best practices for system security, data integrity, and compliance with relevant regulations.
  • Document system configurations, standard operating procedures, and system changes.
  • Perform all other duties and activities as required.

Requirements

  • 4+ years of applicable experience.
  • Bachelor's degree in computer science, Information Technology, or a related field or equivalent additional years of experience.
  • Proven experience in ServiceNow development and administration, with a strong understanding of the platform's capabilities and limitations.
  • Proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
  • Experience with ServiceNow modules such as ITSM, CSM, Change Management, Incident Management, and HR Service Delivery.
  • Familiarity with REST and SOAP web services, and integration with third-party systems.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with an emphasis on customer service.
  • Relevant ServiceNow certifications are highly desirable.

What We Stand For

Duck Creek Technologies is committed to providing equal opportunity to all employees and applicants, without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things, where employees are free to be their authentic selves in the workplace and in the communities in which we live.



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