ServiceNow Platform Developer

2 weeks ago


Mumbai, Maharashtra, India Duck Creek Technologies Full time
Job Description

About the Role:

We are seeking a skilled ServiceNow Platform Developer to join our team at Duck Creek Technologies. As a key member of our organization, you will be responsible for the development, configuration, and ongoing management of the ServiceNow platform to ensure its optimal performance and alignment with business needs.

Key Responsibilities:

  • Develop and configure ServiceNow platform and modules to meet business requirements.
  • Administer the ServiceNow platform, including system upgrades, patching, and integrations with other enterprise systems.
  • Collaborate with internal stakeholders to analyze needs and translate them into technical solutions within ServiceNow.
  • Maintain and enhance the ServiceNow instance, including workflow creation, report generation, and data import/export.
  • Provide technical support and training to end-users, ensuring high levels of service quality and user satisfaction.
  • Monitor system performance, respond to incidents, and resolve issues in a timely manner.
  • Ensure adherence to best practices for system security, data integrity, and compliance with relevant regulations.
  • Document system configurations, standard operating procedures, and system changes.

Requirements:

  • 4+ years of applicable experience.
  • Bachelor's degree in computer science, Information Technology, or a related field or equivalent additional years of experience.
  • Proven experience in ServiceNow development and administration, with a strong understanding of the platform's capabilities and limitations.
  • Proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
  • Experience with ServiceNow modules such as ITSM, CSM, Change Management, Incident Management, and HR Service Delivery.
  • Familiarity with REST and SOAP web services, and integration with third-party systems.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with an emphasis on customer service.

About Us:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.

We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.



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