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About Duck Creek Technologies
Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty (P&C) and general insurance industry. We empower insurers to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.
Job Summary
We are seeking a highly skilled ServiceNow Platform Developer and Administrator to join our team. As a key member of our IT organization, you will be responsible for the development, configuration, and ongoing management of the ServiceNow platform to ensure its optimal performance and alignment with business needs.
Key Responsibilities
- Develop and configure ServiceNow platform and modules to meet business requirements.
- Administer the ServiceNow platform, including system upgrades, patching, and integrations with other enterprise systems.
- Collaborate with internal stakeholders to analyze needs and translate them into technical solutions within ServiceNow.
- Maintain and enhance the ServiceNow instance, including workflow creation, report generation, and data import/export.
- Provide technical support and training to end-users, ensuring high levels of service quality and user satisfaction.
- Monitor system performance, respond to incidents, and resolve issues in a timely manner.
- Ensure adherence to best practices for system security, data integrity, and compliance with relevant regulations.
- Document system configurations, standard operating procedures, and system changes.
Requirements
- 4+ years of applicable experience.
- Bachelor's degree in computer science, Information Technology, or a related field or equivalent additional years of experience.
- Proven experience in ServiceNow development and administration, with a strong understanding of the platform's capabilities and limitations.
- Proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
- Experience with ServiceNow modules such as ITSM, CSM, Change Management, Incident Management, and HR Service Delivery.
- Familiarity with REST and SOAP web services, and integration with third-party systems.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with an emphasis on customer service.
About Us
Duck Creek Technologies is a Flexible-First employer, empowering our employees with the choice to work from an office, from home, or on a hybrid schedule. We foster a culture of productivity, inclusion, collaboration, and ensure a consistent employee experience regardless of location.
What We Stand For
We celebrate and leverage the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. We are committed to providing equal opportunity to all employees and applicants, and we strive to be an example to the world of inclusion, diversity, and equity in all things.
