
Tech Support Expert
4 days ago
Job Summary: Technical Support Specialist Role
This role entails delivering top-notch technical support and troubleshooting assistance to clients. The ideal candidate will possess a profound understanding of IT concepts, exceptional communication skills, and the ability to collaborate in a team environment.
Main Responsibilities:
- Provide technical support via phone, email, or chat to clients experiencing issues with their products or services.
- Diagnose and troubleshoot complex technical issues using SOP documents and analytical skills.
- Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
- Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
- Excellent typing skills (min 60-80 WPM) and proficiency in MS Office Word, Excel, and PowerPoint.
Requirements:
- Minimum 15 years of regular, full-time education (10+2+3).
- Flexible with night shifts and rotation shifts.
- Good knowledge of Google products (Gmail, Calendar, Meet, Drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet).
- Associate Google Workspace Administrator certification is preferred.
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