Chief Tech Solutions Expert

1 day ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
">Job Description">

We are seeking a highly skilled Tech Support Specialist to join our team. As a Technical Support Specialist, you will be part of a Global Customer Technical Support team, responsible for providing post-sales support to Customers and Partners globally.

Your primary role will include communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information.

You will also be diagnosing & troubleshooting technical issues in an expedient manner, tracking issues through to resolution within agreed time limits, and escalating unresolved issues to the appropriate next level or internal teams.

">Required Skills and Qualifications">
  • ">
  • A strong understanding of networks, firewalls, protocols, and virtualization & cloud concepts.">
  • Experience with networking (specifically IP related technologies), scripting and some programming.">
  • The ability to communicate with customers presenting technical information either verbally or in written format.">
  • A Bachelor's degree in a relevant field, like Computer Science, IT or Software Engineering.">
  • Minimum 3+ year experience in a technical role aligned to the same field with customer support experience.">
">What We Offer">

To succeed in this role, you will have the opportunity to work on modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.

You will also have the chance to document technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities, create and deliver product knowledge sharing sessions to the respective regional team, communicate with Sales Team to ensure timely updates for any critical issue, and work with the Engineering team to assist with documentation.

">

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