Tech Support Specialist

3 days ago

Gulbarga, Karnataka, India beBeeSystemSupport Full time ₹ 6,00,000 - ₹ 12,00,000

About This Opportunity

We're seeking a skilled professional to provide top-notch technical support. As a system analyst/IT support specialist, you'll address hardware, software, and networking issues while maintaining excellent working relationships with users and peers.

Key Responsibilities:

  • Provide technical assistance to end-users with a minimum of 0.6 month-2 years experience in IT support.
  • Develop strong verbal and written communication skills as well as interpersonal skills to effectively communicate with users and peers.
  • Clearly communicate issues and problem resolutions to stakeholders.
  • Offer L1 desktop support up to the end-user level, including hardware, software, and networking problems.
  • Demonstrate basic knowledge of networking concepts, TCP/IP, and LAN troubleshooting.
  • Familiarity with MS Office is preferred.
  • Display a basic understanding of Active Directory, DNS, DHCP, and Azure.
  • Show expertise in Windows 10 and 11.
  • Exhibit knowledge of Windows Server OS 2016.
  • Knowledge of Antivirus, VPN, endpoint security applications, and desktop applications.
  • Follow documented issue resolution procedures and maintain accurate records.
  • Possess certifications like AZURE MCP/CCNA, ITIL as an added advantage.
  • Be flexible and willing to work outside core business hours as required.
  • Ability to resolve issues proactively and independently, yet also function well within a team.
  • Willingness to work in day/night shifts.
  • Ticketing tool experience will be a plus.

Requirements:

  • A bachelor's degree without any arrears.
  • A minimum of 0.6 month experience in IT support.
  • Ability to support on holidays.

Necessary Skills:

  • Technical support experience.
  • Communication skills.
  • Problem-solving skills.
  • Knowledge of desktop and networking issues.

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