Educational Support Specialist
1 day ago
Job Title: Educational Support Specialist
Job Description
- We are seeking an individual to provide exceptional support to students and parents throughout their educational journey, ensuring a seamless and engaging experience.
- Addressing concerns and refund requests with empathy, accuracy, and efficiency is essential for this role.
- Managing escalations across multiple communication channels will help maintain a positive parent and student experience.
- Mentoring students to ensure effective use of educational resources and maximize learning outcomes is a key responsibility.
- Collaborating with cross-functional teams, including Sales, Tech, and Academy, will facilitate resolving customer issues in a timely manner.
- Responding to customer-facing ad hoc requirements from internal teams will demonstrate your ability to work efficiently and effectively.
- Collaborating with cross-functional teams, including Sales, Tech, and Academy, will facilitate resolving customer issues in a timely manner.
- Mentoring students to ensure effective use of educational resources and maximize learning outcomes is a key responsibility.
- Managing escalations across multiple communication channels will help maintain a positive parent and student experience.
- Addressing concerns and refund requests with empathy, accuracy, and efficiency is essential for this role.
Job Requirements
- A minimum of 1 year of experience in customer-facing roles or education support.
- Strong written and verbal communication skills are crucial for this position.
- An empathetic and solution-oriented approach, combined with the ability to thrive in a fast-paced environment, is essential.
- Managing multiple communication channels and collaborating with cross-functional teams will be a daily task.
- A genuine passion for education and a desire to help students succeed is mandatory.
- Managing multiple communication channels and collaborating with cross-functional teams will be a daily task.
- An empathetic and solution-oriented approach, combined with the ability to thrive in a fast-paced environment, is essential.
- Strong written and verbal communication skills are crucial for this position.
Job Location
Bangalore
6 days a week, rotational weekend off
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