IT Infrastructure Support Specialist
4 days ago
Job Title:
IT Infrastructure Specialist
Overview:
We are seeking a skilled IT Infrastructure Specialist to join our team. The ideal candidate will have hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.
Key Responsibilities:
- Install, configure, and maintain Windows and macOS operating systems.
- Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
- Install, update, and patch software applications and security tools.
- Provide day-to-day support for Microsoft 365 applications.
- Support system provisioning via Microsoft Intune and Windows Autopilot.
- Manage user accounts, groups, and permissions using Active Directory.
- Assist with system upgrades, data migrations, and routine backups.
- Troubleshoot basic network issues and VPN connectivity problems.
- Perform configuration and support of network devices.
- Monitor and maintain network performance.
- Respond to IT support tickets.
- Document technical issues and solutions.
- Ensure compliance with IT security policies.
- Manage IT assets and inventory.
Preferred Skills:
- Strong troubleshooting and problem-solving abilities.
- Basic understanding of Firewalls and Layer 2 Switches.
- Familiarity with ITSM tools.
- Ability to work independently and prioritize tasks.
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