Building Operational Excellence

4 days ago


Ghaziabad, Uttar Pradesh, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 31,00,000
Operations Leadership Opportunity

Livspace is a leading home interiors and renovation platform, providing a one-stop solution for homeowners-from design to managed last mile fulfillment.

The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable a trusted and predictable experience.

As a prominent player in the industry, it boasts a community of 50,000+ satisfied customers and over 2,000 interior designers.

Job Description

This role involves leading a team of Operations Leads and ensuring customer satisfaction. The successful candidate will coordinate with design and production teams to meet committed timelines.

  • Own the customer experience post-project booking till handover.
  • Act as the highest point of escalation for your region and resolve customer issues within ETAs.
  • Continuously coordinate with cross-functional teams to facilitate faster issue resolution.
  • Empower team members to solve problems on ground.
  • Ensure adherence to defined process SOPs and standards to provide a standardized customer experience.

To succeed in this role, you must possess:

  • Expertise in operations management.
  • 7-12 years of overall work experience in startups or operations in similar industries.
  • People management skills (direct team reporting in past roles is a must).
  • Strong attention to detail and excellent written and oral communication skills.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.

This role requires strategic alliances/business partnerships through builders, architects, and interior consultants to achieve maximum project reach.



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