Senior Regional Operations Executive

14 hours ago


Aligarh, Uttar Pradesh, India beBeeOperations Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Area Operations Manager Job Description

We are seeking an experienced Area Operations Manager to manage a cluster/region having 10-15 properties each having 40-50 keys.

  • Understanding the company's vision, various properties, operational structure, organisational hierarchy, user demographics, etc.
  • Overseeing hotel/hostel regional operations ensuring adherence to company defined standards in all departments including front office, housekeeping, front desk, F&B, maintenance & engineering, training & development, etc.

Key responsibilities include:

  1. Implementing operational procedures and monitoring service quality to ensure high guest satisfaction.
  2. Managing operational budgets by adequate resource allocations and minimising expenses via cost-effective strategies.
  3. Conducting regular audits to monitor service quality, identifying improvements and implementing corrective actions.
  4. Enhancing guest satisfaction by addressing escalations, implementing service improvements, and ensuring a positive experience.

Requirements:

  • Bachelor's or Master's degree in hospitality/hotel management.
  • Min. 6 years experience in the hospitality industry (with extensive operational experience in managing multiple properties or regions).
  • Proven track record of successfully scaling teams, managing diverse operations and working in a fast-paced environment.
  • Excellent analytical, communication, interpersonal and time-management skills.
  • Fluency in English and local language is a MUST.


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