
Customer Experience Professional
2 days ago
About our company:
We are a venture-funded, direct-to-consumer brand transforming women's wellness in India.
We started with innovative, chemical-free and fully customizable sanitary pads and are on a mission to develop holistic and personalized solutions for solving real problems that women face.
We do this by building a wellness platform with great products, an impactful community and a personalized customer experience.
We continue to co-create products with our community and fuel the D2C revolution through deep consumer insights and investments in technology.
ResponsibilitiesAs a CX Intern, you will be responsible for managing and responding to all incoming/outgoing calls promptly and professionally.
- Answer and address incoming/outgoing phone calls promptly and professionally
- Prioritize calls based on urgency and importance
- Redirect calls to the relevant team members as needed
- Deliver outstanding customer service through phone interactions
- Follow up with clients and customers via phone when required
- Offer insights and feedback on phone communication strategies as an intern in the customer experience team
You will also have the opportunity to work with rotational off and work timing from 10 am to 8 pm.
RequirementsTo succeed in this role, you will need:
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to work independently and manage time effectively
- Proficient in Microsoft Office and Gmail
- Ready to work in a fast-paced and wildly creative environment
This is a paid internship opportunity.
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