Customer Experience Manager

2 days ago

Meerut, Uttar Pradesh, India beBeeEnterpriseLeader Full time ₹ 12,50,000 - ₹ 24,99,999
Job Overview

The primary objective of this role is to oversee the entire customer experience lifecycle, ensuring seamless delivery and management of services across various levels.

This position requires exceptional leadership skills, with a focus on project planning, implementation, and regular review meetings with customers and internal stakeholders to ensure timely completion of deliverables as per agreements.

  • Strategic Customer Experience Management
  • Technical Solutions Development in Collaboration with Cross-Functional Teams
  • Order to Activation and Service Lifecycle Management
  • Escalation Management and SLA Maintenance
  • Leadership of a Team Delivering Fixed-Line Services to Enterprise Customers
  • Governance and Oversight of Partnerships
  • Enhanced Order Conversion and Business Acceleration through Cross-Functional Engagement

Key Responsibilities:

  • Lead end-to-end customer experience management initiatives
  • Develop and implement technically viable solutions in collaboration with cross-functional teams
  • Manage order to activation processes and service lifecycle
  • Resolve escalations and maintain committed SLAs for uptime
  • Oversee a team delivering fixed-line services to enterprise customers
  • Ensure governance and oversight of partnerships with MS partners, off-net service providers, and circle SD teams
  • Collaborate with cross-functional teams to enhance order conversion and business acceleration

Benefits:

This role offers a unique opportunity to leverage your expertise in customer experience management, technical solution development, and team leadership to drive business growth and success.

Requirements:

  • Strong leadership and project management skills
  • Exceptional communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Technical knowledge of customer experience management and service lifecycle
  • Experience in managing escalations and maintaining committed SLAs
  • Proven track record in driving business growth and success

  • Customer Experience Manager

    2 days ago

    Meerut, Uttar Pradesh, India beBeeManagement Full time ₹ 8,00,000 - ₹ 15,00,000

    Leadership Opportunity: Assistant ManagerWe are seeking a seasoned professional to take on the role of Assistant Manager. This position requires a unique blend of sales acumen, customer service skills, and operational expertise.Main Responsibilities:Take ownership of assigned coworking space and achieve monthly sales targets by scheduling client visits,...

  • Enterprise Customer Experience Manager

    5 days ago

    Meerut, Uttar Pradesh, India beBeeExperience Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking an experienced Enterprise Customer Experience Manager to join our team. The ideal candidate will have a strong background in customer experience management, with a proven track record of delivering high-quality service and exceeding customer expectations.The successful candidate will be responsible for managing end-to-end...

  • Customer Experience Professional

    4 days ago

    Meerut, Uttar Pradesh, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 50,00,000

    Job TitleAbout our company:We are a venture-funded, direct-to-consumer brand transforming women's wellness in India.We started with innovative, chemical-free and fully customizable sanitary pads and are on a mission to develop holistic and personalized solutions for solving real problems that women face.We do this by building a wellness platform with great...

  • Pathfinder for Customer Experiences

    2 days ago

    Meerut, Uttar Pradesh, India beBeeAmbassador Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Ambassador OpportunityAbout UsWe reimagine everyday essentials shopping in India, focusing on exceptional quality across products.As a Customer Ambassador, you will represent our brand during activations, events, and pop-up experiences.Interact with potential customers, communicate our story with energy and charm.Manage setup and execution of...

  • Customer Experience Advocate

    22 hours ago

    Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time US$ 3,00,000 - US$ 6,00,000

    About Customer Support RoleReimagining customer experiences requires a deep understanding of customer needs and expectations.We are seeking a highly skilled Customer Support Executive to be the voice of our brand for our customers.Key Responsibilities:Deliver exceptional customer service through proactive communication and empathy.Collaborate with...

  • Ecommerce Customer Experience Specialist

    2 days ago

    Meerut, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,50,000 - ₹ 7,50,000

    Customer Service RepresentativeWe are seeking a dedicated and detail-oriented professional to fill the role of Customer Service Representative. This position involves ensuring a positive experience for our customers from initial contact to final resolution.Customer Support: Respond promptly and professionally to customer inquiries via email and other...

  • Customer Experience Coordinator

    2 days ago

    Meerut, Uttar Pradesh, India beBeeCustomer Full time ₹ 44,00,000 - ₹ 74,00,000

    Job Title: Customer Experience CoordinatorAbout the Role:We're seeking skilled and energetic professionals to join our team as Voice Process Associates. As a key member of our US-based client support team, you'll provide exceptional service to clients through inbound and outbound customer calls.Main Responsibilities:Handle a high volume of customer calls...

  • Customer Experience Champion

    2 days ago

    Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 18,00,000

    About the RoleAs a key member of our team, you will play a crucial role in ensuring exceptional customer satisfaction and driving business growth.This is a full-time position where you will be responsible for providing top-notch customer support, resolving issues efficiently, and enhancing the overall customer experience through personalized interactions.The...

  • Data Driven Customer Experience Manager

    2 days ago

    Meerut, Uttar Pradesh, India beBeeCareer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Drive Digital TransformationWe are seeking a seasoned professional to spearhead our Customer Data Platform (CDP) strategy, leveraging expertise in consulting, digital transformation, and data-driven marketing. The ideal candidate will have a strong understanding of CDP technologies and use cases, with a proven track record of driving revenue growth, practice...

  • Customer Experience Specialist

    3 days ago

    Meerut, Uttar Pradesh, India beBeeInternational Full time ₹ 8,00,000 - ₹ 10,00,000

    Senior International Customer Service RepresentativeWe offer high-quality customer support services to top real estate companies across the globe. Our team is comprised of highly skilled and experienced professionals who provide exceptional support to clients in Canada.Our company prides itself on being bold, innovative, and forward-thinking. We continuously...