Debt Recovery Expert

3 days ago

Pune, Maharashtra, India beBeeEmiRecovery Full time
EMI Recovery Specialist

This role requires a skilled professional to manage accounts with outstanding EMIs, negotiate repayment terms and schedules, and ensure timely payments. Key responsibilities include:

  • Contacting customers via outbound calls to remind them of overdue EMIs and discussing payment options.
  • Managing accounts with outstanding EMIs and negotiating repayment terms and schedules.
  • Following up on delinquent accounts through phone calls, emails, or messages to ensure timely payment.
  • Maintaining and updating records of conversations, payments, and outstanding balances in the CRM system.
  • Providing customer service by handling inbound calls related to EMI recovery, offering customers solutions to settle dues.
  • Maintaining a professional and empathetic approach when dealing with difficult customers or overdue accounts.
  • Offering flexible payment options or rescheduling to ensure customers can make timely payments.
Requirements

To succeed in this role, you will need:

  • Excellent communication and negotiation skills.
  • Able to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

We offer a competitive compensation package, including:

  • A salary based on experience and qualifications.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

The ideal candidate will have a strong background in collections and customer service, with excellent communication and negotiation skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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