Debt Resolution Professional

3 days ago


Pune, Maharashtra, India beBeeCollection Full time ₹ 4,00,000 - ₹ 8,00,000

Key Responsibilities:

  • Credit Recovery Specialist
  • Make outbound calls to customers with overdue payments to remind them of their outstanding dues.
  • Negotiate with customers to establish repayment plans and assist them in clearing their debts.
  • Follow up on pending collections and ensure customers adhere to agreed payment schedules.
  • Escalate accounts to higher authorities when necessary and in accordance with industry regulations.
  • Customer Interaction Expertise:
  • Communicate effectively with customers to understand their payment issues and offer feasible repayment options.
  • Maintain a polite, professional, and empathetic approach when dealing with customers, especially those facing financial difficulties.
  • Resolve payment disputes, clarify billing concerns, and answer queries regarding the debt and collection process.
  • Record Keeping:
  • Keep accurate records of calls, payment commitments, and customer interactions in the CRM system.
  • Document updates regarding payment plans, customer responses, and collection outcomes.
  • Ensure the timely submission of collection reports to management.
  • Compliance and Reporting:
  • Adhere to all legal and regulatory requirements regarding debt collection practices.
  • Maintain confidentiality and ensure ethical handling of customer data.
  • Report on daily, weekly, and monthly collection performance and outstanding amounts.
  • Credit Education:
  • Educate customers about the impact of non-payment on their credit score and future financial options.
  • Advise on the benefits of timely payments, and provide information on how to avoid future defaults.


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