
Banking Debt Recovery Manager
4 days ago
The role of a Banking Collection Process Specialist involves handling customer interactions and debt recovery activities with a focus on maintaining a positive customer experience while ensuring compliance with banking regulations.
Key Responsibilities:
- Manage communication with customers regarding overdue payments, account status, and available repayment options.
- Negotiate repayment plans with customers to clear outstanding balances in a timely manner.
- Ensure all customer communications adhere to industry standards and company policies.
Required Skills & Qualifications:
- Excellent communication and negotiation skills.
- Ability to work with diverse customer profiles and handle high-pressure situations.
- Strong analytical skills to assess customer needs and develop effective solutions.
Benefits:
- Opportunity to develop strong relationships with customers and contribute to business growth.
- Chance to work in a dynamic environment with opportunities for professional development.
Target Achievement:
- Meet or exceed monthly/quarterly collection targets set by the department or bank.
- Track personal performance metrics, including call volume, payment recovery rates, and customer satisfaction.
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Banking collection Process
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