Tourism Sector Professional

1 day ago

Tirupati, Andhra Pradesh, India beBeeHoliday Full time ₹ 42,00,000 - ₹ 48,00,000
Travel Operations Executive

Job Title: Travel Operations Executive (Holiday Operations Executive)

Location: Mumbai

Experience: 2-3 years

Shift: 5 Days (Morning), Rotational Shift

We are looking for a Holiday Operations Executive who is equally passionate & has an ability to lead a team who caters to HNI customers.

Roles and Responsibilities:

  • Build comprehensive and personalized holiday itineraries, incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
  • Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
  • Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
  • Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
  • Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
  • Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
  • Stay updated on travel trends, destinations, and industry regulations.
  • Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

Requirements:

  • 3-4 years of experience in holiday operations or a related field.
  • Experience in handling hotel bookings, flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services (flights, hotels, activities, etc.).
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.
  • Passion for travel and a strong understanding of customer service principles.

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