Senior Technical Delivery Manager
4 weeks ago
Job Summary: We are seeking a highly skilled Senior Technical Delivery Manager to lead multiple cross-functional projects from definition to launch. As a key member of our team, you will be responsible for ensuring customer engagements and engineering deliverables are complete, consistent, and of high quality.
Key Responsibilities:
- End-to-end ownership of cross-functional projects, including scope definition, roadmap planning, resource planning, and project execution.
- Work closely with business and engineering stakeholders to define the product and provide updates on the program.
- Drive the delivery of critical business initiatives, managing all aspects of the project, including project planning, requirements definition, risk management, communication, and implementation.
- Identify innovative solutions to project deadlocks and resolve issues and constraints through consensus and sound judgment.
- Manage multiple stakeholders, cross-team, and cross-project implementation and customer deliverables.
- Make delivery decisions, achieving tactical goals while retaining a strategic focus.
- Guide all phases of the project, including requirements gathering, scoping, planning, influencing development, QA, bug fix, deployment, and metrics tracking.
- Participate, drive, and deliver using the Agile Scrum software development methodology.
- Facilitate discussion, decision-making, and conflict resolution.
- Assist teams in adopting agile manifesto.
- Responsible for timely agile product delivery and continuous improvement of agile execution.
- Coordinate across cross-functional teams, proactively identifying dependencies and risks between different teams.
- Create a risk impact matrix and mitigate high-impact risks by applying risk mitigating strategies.
- Weekly reporting of sprint health status to higher management.
- Experience working with third-party integrations, commitments closures, and participating in user and product research exercises/workshops.
- Prepared business models, flowcharts, and diagrams.
- Tracking progress using tools.
- Certified Scrum Master or Agile certification a plus.
- Bachelor's degree in Computer Science, Engineering, or related technical field.
- Experience working on startup products (B2B, B2C, Saas Space).
- At least 7+ years of technical program management experience in a related industry.
- Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related technical field.
- Experience working on startup products (B2B, B2C, Saas Space).
- Good understanding of project and program management with 10+ yrs. of experience in a fast-paced environment taking a product through its complete life cycle and delivering highly scalable and robust systems.
- 5+ years of experience working directly with engineering teams and interfacing with working with customers.
- Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules.
- Good interpersonal and communication skills.
- Ability to influence without authority.
- Obsession with customer experience - Attention to detail coupled with ability to think abstractly.
- Provide leadership and direction to the Delivery teams. Handle Operational issues related to the delivery center.
- Technology background, especially in a service-oriented environment with a deep understanding of software development.
- Proven track record of leading large cross-functional projects.
- Ability to build strong relationships with stakeholders and key partners for the program.
- Good judgment, especially relevant in balancing long-term strategic investments with near-term business goals.
- Able to provide architectural guidance and direction throughout the project lifecycle.
- Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
- Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.
Personal Qualities and Attributes:
- Effective leadership, interpersonal communication skills (written and verbal).
- Good knowledge of techniques for planning, monitoring, and controlling projects.
- Good knowledge of budgeting and resource allocations procedures.
- Proactive in pre-empting issues and problems.
- Consultative and highly communicative within the Consultancy.
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