Customer Service Director
2 weeks ago
The Customer Service Director will lead a team of trained product experts who provide our customers with a delightful, frictionless experience.
JOB ROLES :
- Overseeing day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Leading Our Customer Care Team
- Managing and Training Customer Care Executives
- Developing customer satisfaction goals and coordinating with the team to meet deadlines.
- Implementing an effective customer loyalty program.
- Creating effective customer service procedures, policies, and standards.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on findings.
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years' of customer service
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
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