Customer Service Representative
5 days ago
Job Description: We are seeking a highly skilled Customer Service Specialist to join our team at PATTERNS LLC.
Job Summary: As a Customer Service Specialist, you will be the primary point of contact for our clients, providing exceptional support and resolving their queries in a timely and professional manner.
Responsibilities:
- Handle customer inquiries via phone, email, and chat
- Resolve customer complaints and provide solutions
- Identify customer needs and offer relevant products or services
- Provide accurate and complete information to customers
- Build sustainable relationships with customers through open and interactive communication
- Work closely with internal teams to resolve customer issues
- Assist in training junior customer service specialists
Requirements:
- Excellent verbal and written English skills
- Knowledge of customer complaint handling
- Fast typing skills (25 WPM to 60 WPM in English Qwerty Typing)
- Computer and internet savvy
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About Us:
PATTERNS LLC is a dynamic IT solution provider of Graphic Designing services, Website Designing services, Software development services, Virtual assistance services, Data entry services, Recruitment outsourcing services, etc. We are looking for individuals who share our energy and enthusiasm for creating the best experience for our customers.
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