Customer Service Liaison
1 month ago
Job Summary:
The Customer Support Representative will act as a liaison between our customers and our company, providing service information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
Key Responsibilities:
- Manage large amounts of incoming calls and identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer call handling quotas and handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and provide exceptional customer service.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Strong hold on using computer and learning new software.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Graduation in any field.
- Freshers-3 years of experience.
About Nexthire:
Nexthire is a company that values excellent customer service and is looking for a Customer Support Representative to join our team.
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