Client Retention Specialist

2 weeks ago

Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

We are seeking a proactive specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders and addressing account issues.

You will track follow-ups, monitor outcomes and generate reports on key metrics like conversions and account actions. The ideal candidate will have advanced knowledge of Microsoft Excel software, analytical skills, organizational skills, problem-solving ability, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Our Company Culture:

We value diversity, integrity, experience, honesty, people, humanity and passion for excellence. We use cutting-edge technologies to stay ahead of the curve and foster a flexible work environment that encourages creativity and innovation.

Key Qualifications:

  • Advanced knowledge of Microsoft Excel software.
  • Brief note: Experience using Microsoft Word
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.
  • Experience in Zendesk.

  • Client Growth Specialist

    22 hours ago

    Salem, Tamil Nadu, India beBeeClientGrowth Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Client Growth SpecialistAbout the Role:We are seeking a highly motivated and results-driven Client Growth Specialist to join our team. As a Client Growth Specialist, you will be responsible for acquiring and maintaining new client relationships, achieving business targets, and driving sales growth.Key Responsibilities:Identify and pursue new...

  • Employee Health

    1 week ago

    Salem, Tamil Nadu, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Retention Strategist for Employee Health & BenefitsVice President role focused on driving retention growth in the Employee Health & Benefits domain, with expertise engaging CXOs and leveraging SaaS solutions:Preferred locations: Bengaluru, Mumbai, Hyderabad or DelhiCandidate Overview:Experienced professional with 10+ years in corporate sales, specializing in...

  • People Engagement and Retention Specialist

    2 days ago

    Salem, Tamil Nadu, India beBeeRetention Full time ₹ 10,00,000 - ₹ 20,00,000

    At the core of our organization, we foster a culture of employee satisfaction and retention. We seek an experienced HR Business Partner to join our team.Key Responsibilities:The ideal candidate will possess strong interpersonal and problem-solving skills. Key responsibilities include:Acting as a strategic partner to support employee lifecycle and...

  • Client Partnership Specialist

    3 days ago

    Salem, Tamil Nadu, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Relationship Manager Job DescriptionOverview:The successful Relationship Manager will be responsible for fostering long-term relationships with existing customers, driving retention and renewals, and cultivating profitable partnerships. This role requires a strong communicator and influencer who can deliver a compelling sales pitch and maintain healthy...

  • Client Engagement Specialist

    13 hours ago

    Salem, Tamil Nadu, India beBeeHolistic Full time ₹ 45,00,000 - ₹ 60,00,000

    About Our OpportunityWe are seeking a highly motivated and enthusiastic individual to fill the role of Client Engagement Specialist.In this position, you will serve as the first point of contact for new clients, fostering trust through consultative client-facing interactions.This opportunity is ideal for students or recent graduates who seek to build a...

  • Client Service Professional

    1 week ago

    Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 45,00,000

    About this role:We are seeking a highly skilled and organized professional to manage client interactions, provide timely and professional responses, and maintain accurate records.Key Responsibilities:Manage client communications via calls, email, and in-person contact.Provide solution-oriented responses and resolve client queries effectively.Maintain...

  • Strategic Client Growth Specialist

    2 weeks ago

    Salem, Tamil Nadu, India beBeeCareer Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Role: Strategic Client Growth SpecialistLocation: Global (Remote)Employment Type: Full-timeExperience with Multinational ClientsAbout Our OrganisationWe are a leading Data & AI software consultancy specialising in delivering cutting-edge solutions across Artificial Intelligence, Data Engineering, Machine Learning, Cloud, and Intelligent Automation.Role...

  • SAP Data Archival Specialist

    3 days ago

    Salem, Tamil Nadu, India beBeeDataArchival Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job Title: SAP Data Archival SpecialistAre you a detail-oriented professional with experience in data archival and management?We are seeking an expert to join our team as a SAP Data Archival Specialist. In this role, you will be responsible for implementing and maintaining data archival solutions using SAP technology.Key Responsibilities:Design, implement,...

  • Script Development Specialist

    1 week ago

    Salem, Tamil Nadu, India beBeeCreative Full time ₹ 9,00,000 - ₹ 12,00,000

    Script Development SpecialistWe are seeking a skilled Script Development Specialist to transform their creativity into engaging content. Collaborate with experienced creators to craft compelling scripts for various platforms.Key Responsibilities:Develop research-driven scripts for short-form video contentContribute creative ideas to make videos trend-worthy...

  • Client Service Liaison

    3 days ago

    Salem, Tamil Nadu, India beBeeAccountability Full time ₹ 9,00,000 - ₹ 12,00,000

    As a crucial team member, the Business Partnership Coordinator will oversee a frontline Partner team and coordinate tasks related to food production planning, engineering, and front-of-house services.The ideal candidate will exercise general responsibilities to facilitate the efficient organization of contracts, aligning with contractual terms and...