Program Manager

4 weeks ago

Bengaluru, Karnataka, India ASSPL - Karnataka Full time
Job Description

The ideal candidate will be responsible for heading the GSF program for its respective business miles, including UFF-FC and LM, 1P frugal, 3P SSD, 3P Hyper stores, and RDFC sites. Key responsibilities include identifying, developing, and implementing loss prevention program elements to meet operational excellence across these business verticals.

Key Responsibilities:

  • Identify and develop loss prevention program elements to meet operational excellence across GSF business verticals.
  • Derive logic's through data streams to understand gap areas and identify loss metrics for different topologies within GSF UFF-FC and LM, 3P SSD, RDFC, and 3P Hyper stores.
  • Collaborate with UFF FC and LM-Ops, ACES, CRM, and program leadership to understand shipment flow processes and gap areas in processes within facilities.
  • Obtain in-depth knowledge on UFF-FC and LM tools, applied scans, and allied processes.
  • Understand process flow between UFF-LM, XPT nodes, and MDR returns, and work towards identified gaps through on-ground connections and tech end with relevant UFF FC and LM-Ops and OI/ACES teams.
  • Identify loss metrics and publish them as part of WBR connect with UFF-FC and LM, 3P SSD, and 3P Hyperstore teams, and track losses on a WoW basis.
  • Create internal mechanisms for visibility and actionability within INSLP GSF-UFF-FC and LM, 3P SSD, RDFC, and 3P Hyper store teams in the form of loss reports, concession investigation and reports, TT mechanisms, alerts, and dashboards.
  • Coordinate efforts with INSLP product/analytics team to outline products specific to GSF and create analytics modules around the current outline and add process enhancement and visibility for Ops & INSLP RT's.
  • Policy formulation and adoption of process path guardrails by injection of different consequence management charters within A.in sites to ensure any deviations to processes are addressed under the framework of regulations.
  • Investigations - Keep a track of previous M. O's and emerging online and offline trends, work in close quarters with investigations team, and define mitigation measures to control/curb them.
  • 3P Hyper store network - Carry out on-ground and data-specific analysis of operational methods, identify gap areas to create process bridges, identify loss metrics, and quantify them with a separate loss tracking and mitigation mechanism.
  • Create standardization and excellence metrics across 3P in line with GSF network, formation of central information repository for easy process information access, and injection of timely change management activities and their defined rollout plans.
  • Closely collaborate with GSF mile-wise Ops, OI, ACES, and Program leadership to initiate and define WBR connect and track losses on a WoW basis for different topologies under UFF FC and LM, 3P SSD, RDFC, and 3P Hyper stores.
  • Understand loss parameters affecting loss buckets/metrics under 3P topologies and business miles, and probe to identify new loss trackers/reports from Ops and SLP perspective, which could be further incorporated to strengthen losses tracking and overall traction with the current WBR.
  • Preparation and drive the INSLP Losses MBR, QBR, and OP documents encompassing all verticals of GSF-UFF (T14 and T25+), 3P Hyper stores, and RDFC sites.
  • Work with Ops tech, cost of business waste, process excellence, and program teams to analyze current data trends, defect ratio, enhancement to current process mechanisms, and bridge the gap with incorporation of new mechanisms.
  • Propose and inject INSLP product and analytics capability in bridging the gap.
  • Develop and deploy cost-effective measures encompassing FCF initiatives pertinent to different business miles of GSF, Frugal security systems, and solutions to mitigate risks at UFF-FC and LM, 1P Frugal, and 3P/RDFC miles at network level.
  • Closely collaborate with launch, Projects, and Ops teams for new site launch calls, on-site visits, and bridge the administrative gaps between INSLP Regional team and the respective launch stakeholder for ensuring ease of execution.
  • Carry out periodic Risk assessment for individual business mile of GSF and work closely with INSLP CRR team to formulate mitigation measures and ensure proactive implementation.
  • RDFC Hub (A.in, 3P, and LPC) - Collaborate with Ops stakeholders and INSLP Regional teams, understand processes, identify problem areas, process gaps, and subsequently work out bridging mechanisms and audits.
  • Innovation and continuous process improvement is a key area of focus as a PM to simplify the problem statement with frugal yet effective ideation, assertion, persuasion, and deliverance of the solution.
  • Conduct regular business connects through 1:1's and team connects with mile-wise Ops stakeholders, share SLP updates, and seek support to mitigate any blockers.
  • Internal stakeholder management with INSLP PM's to understand their program initiatives and ensure the implementation of their initiatives, applicable within the relevant GSF miles to add further value.
  • Publish periodic report and newsletters to rightly project the achievements of INSLP, lessons learnt, and way forward.

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