Production Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeAnalytical Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Client Production Support Analyst

Job Description:

As a Client Production Support Analyst, you will play a vital role in ensuring the smooth operation of our client-facing systems. You will be responsible for providing proactive support to clients, managing defects, and driving client calls on priority issues and incidents.

Additionally, you will provide day-to-day support for product releases and UAT in non-production client-facing environments, including setup and configuration. You will also ensure proactive detection of issues and maximize non-production environment availability.

Key responsibilities include:

  • Providing timely updates to clients on issue resolution progress
  • Managing defect prioritization and coordinating corrective bug and data fixes
  • Driving client calls on priority issues and incidents
  • Ensuring knowledge transfer is effective to both clients and operational teams
Required Skills and Qualifications:

Bachelor's degree required, preferably in an IT discipline. Three or more years' experience working in a business/client-facing or application support role, preferably in the financial services industry. ITIL v3/v4 Foundation preferred.

Desirable skills and qualifications include:

  • Strong working knowledge of asset servicing lifecycle/corporate actions
  • Knowledge of industry standards for software release and UAT support
  • Working knowledge of DevOps preferably within an AWS environment
Benefits:

The ideal candidate will be highly energetic, delivery-focused, with the ability to deliver quality results. The Global Client Delivery and Operations teams value client satisfaction and production stability above all else.

This role requires strong verbal and written communication skills, critical thinking, and problem-solving abilities. The ability to work flexibly outside normal working hours to support release delivery to live clients is essential.

Others:

Preferred tools include:

  • Good working knowledge of ORACLE or similar RDBMS technology
  • SQL and PL/SQL
  • Jira
  • SharePoint
  • MS Office: Excel, Word, PowerPoint, Visio

AWS, C#, Java, Front-end technologies (Desktop and Web-based) are also desirable.

Personal Attributes: We seek a team player who can collaborate effectively with colleagues to handle time and priorities as necessary.

By joining us, you will have the opportunity to grow professionally and personally in a dynamic and supportive environment.

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