Product Support Specialist

12 hours ago

Bengaluru, Karnataka, India beBeeProductSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

As a product support specialist, you will play a key role in providing timely and effective support to our customers. You will be responsible for investigating, resolving, and analyzing customer issues related to our products.

">
  • Provide level 1/level 2 product support for customer issues
  • Investigate, resolve, and provide root cause analysis for reported application issues
  • Use SQL scripts for creating queries and troubleshooting stored procedures
  • Utilize SQL profiler to identify root causes
  • Communicate timely updates to customers through appropriate incident tracking tools
  • Establish rapport, credibility with diverse audiences
  • Coordinate between customers, development team, internal support teams
  • Work with customers to gather product requirements, analyze document them before passing to the product management team
  • Escalate issues to level ii/level iii analysts or development teams as needed
  • Follow established guidelines industry best practices to resolve customer issues
  • Mentor train junior support analysts on technical procedural aspects of the products
">Required Skills Qualifications

We are looking for candidates who possess the following skills and qualifications:

">
  • 2-5 years experience in application support
  • Willingness to work night shifts
  • Strong written oral communication skills
  • Good documentation skills ability to communicate professionally with customers
  • Fluency in written spoken English
">Why Choose Us

We offer a dynamic and challenging work environment where you can grow develop your skills.

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