Productivity Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeOffice Full time ₹ 10,00,000 - ₹ 15,00,000

MS Office Support Engineer Role Summary

We are seeking a highly skilled MS Office Support Engineer to join our team. In this role, you will provide level 2 application support and incident management for Microsoft 365 product applications.

About the Job
  • Perform level 2 application support and incident management
  • Work with the Productivity Tools team to support several products within Microsoft 365
  • Provide technical expertise and excellent support for Microsoft 365 product applications at a level 2 skillset
  • Evaluate complex issues and escalate them to level 3 engineers or vendors as needed

Job Responsibilities:

  • Support a global user community with flexible work hours
  • Troubleshoot enterprise Windows, Mac, and iOS environments as well as MS Office 365 applications
  • Resolve issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues
Requirements
  • Bachelor's / Master's degree in computer science engineering/technology
  • Technical certifications would be an added advantage
Preferred Qualifications
  • Strong background in troubleshooting enterprise Windows, Mac, and iOS environments as well as MS Office 365 applications
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins
  • Experience with Adobe applications is a plus
  • ITIL and Major incident management knowledge

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