Senior Technical Product Support Consultant

22 hours ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Product Support Specialist

We are seeking a highly skilled and experienced Product Support Specialist to join our team. This is an exciting opportunity for a technical professional to work with cutting-edge products and provide expert-level support to our customers.

  • Strong understanding of APIs, SSO, and Integrations
  • Provide timely and professional product support to customer issues
  • Experience supporting SaaS-based products
  • Investigate, resolve, and provide root cause analysis for application issues
  • Use SQL scripts for queries and troubleshooting stored procedures
  • Use SQL Profiler to identify root causes
  • Communicate effectively via incident tracking tools
  • Establish and maintain rapport and credibility with diverse customers
  • Coordinate efficiently with customers, development teams, and internal support teams
  • Gather and document product requirements to pass to the product management team
  • Escalate issues to Level II/Level III analysts or development as necessary
  • Mentor and train junior support analysts on technical and procedural aspects of products
Required Skills/Qualifications:
  • Minimum of 6+ years of experience in application support
  • Willingness to work flexible shifts
  • Excellent written and oral communication skills
  • Fluency in written and spoken English
  • Educational qualification: BE (CS), BCA, MCA

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