Field Technical Support Consultant
2 weeks ago
Description -
What a Field Technical Support Consultant does at HP:
Apply advanced technical knowledge to operate one or more technology areas (E.g. Audio Video Communication, Unified Communication & Microsoft/ Zoom Rooms).
Integrate technical knowledge and business understanding to create problem solutions for customers.
Resolve single and cross technology incidents independently.
Work with team members to resolve unusually complex or cross-technology incidents.
Proactively and reactively look for solutions to prevent problems from occurring in the team/ technology area.
Apply Poly HP solutions to meet highly complex customer needs.
Identify additional services that could lead to future service revenue growth.
Build and maintain strong relationships up to senior management level in assigned accounts.
Lead Customer Expectation management as part of the Business Escalation process.
Visit onsite to manage Technical/ Business Escalations and troubleshooting if required.
This role may occasionally need after-business hours support depending upon business requirements.
Individuals who do well in this role at HP, usually possess:
Bachelor's degree preferred or Associate degree holder (Technical field).
with 6- 8 years working experience in related fields desired.
Thorough knowledge of Poly/ Cisco Voice & Video products and services offerings, competition, third-party products, and market trends.
Broad knowledge of corporate organization, jobs, and policies.
Comprehensive business, technical, or functional knowledge at an expert level.
Communicate tactfully with diplomacy up to senior management levels within an organization.
Apply advanced technical knowledge to operate one or more technology areas (E.g. VoIP or H323 Video, Microsoft Teams Rooms/ Zoom Rooms, Microsoft/ Linux Servers).
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (Proactive, reactive, and creative).
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
Provide suggestions for operational efficiencies.
#Li-Post
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Thailand)Travel -
50%Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
-
Technical Sales Consultant
4 weeks ago
Bengaluru, Karnataka, India TechWe Full timeJob DescriptionCompany DescriptionTechWe Infotech specializes in providing custom IT solutions tailored to meet the needs of businesses. By partnering closely with clients, we analyze requirements and design solutions that enhance performance, optimize cost, reduce risk, and build competitive value addition. With a team of technology enthusiasts and 15 years...
-
Technical Consultant
2 days ago
Bengaluru, Karnataka, India Intervue Full timeAbout:Intervue.io is revolutionising the technical hiring landscape by providing an all-in-one platform that streamlines the interview process. Our mission is to empower companies to hire better and faster through standardized, scalable, and efficient technical interviews.With a growing presence in the India, US, and MENA regions, and a dynamic team based in...
-
Technical Consultant
3 hours ago
Bengaluru, Karnataka, India Intervue Full timeAbout: Intervue.io is revolutionising the technical hiring landscape by providing an all-in-one platform that streamlines the interview process. Our mission is to empower companies to hire better and faster through standardized, scalable, and efficient technical interviews. With a growing presence in the India, US, and MENA regions, and a dynamic team...
-
Technical Consultant
4 weeks ago
Bengaluru, Karnataka, India MNR Solutions Private Limited Full timeOracle Apps SCM - Technical ConsultantJob Location : Bangalore, Chennai, Hyderabad, Noida, Pune(Hybrid)Job Role : Technical ConsultantShift : UK ShiftWork Mode : HybridRelevant Exp : Min 5 YearsJob Description :Key Responsibilities :- Overall understanding of the SCM modules.- Design, develop, test, and implement technical solutions in Oracle ERP...
-
SAP BYD Technical Support Consultant
3 days ago
Bengaluru, Karnataka, India Talent Worx Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary: We are seeking an SAP Business ByDesign (ByD) Technical Support Consultant to provide experttroubleshooting, system optimization, and technical issue resolution. The ideal candidate will havehands-on experience in ByD configurations, debugging, system integration, and performance tuningto ensure seamless business operations. Key...
-
Technical Consultant
4 weeks ago
Bengaluru, Karnataka, India Wipro Full timeRole Purpose The technical consultant professionals will provide technical expertise to plan analyse define and support the delivery of technical capabilities for client s transformation enhancement advanced problem-solving skills and support projects They will use a mix of consultative skills technical expertise to effectively integrate packaged...
-
Technical Support Engineering
3 days ago
Bengaluru, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ...
-
Technical Consultant
3 weeks ago
Bengaluru, Karnataka, India Wipro Full timeWipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...
-
Technical Consultant
3 weeks ago
Bengaluru, Karnataka, India Kudzuinfotech Private Limited Full timeJob DescriptionOverviewThe SAP MDG + ABAP Technical Consultant plays a crucial role in implementing and customizing SAP Master Data Governance (MDG) solutions and ABAP programming to meet the specific needs of the organization. They are responsible for ensuring the integrity and consistency of master data across various systems and applications, thereby...
-
NetSuite Technical Consultant
1 day ago
Bengaluru, Karnataka, India DevRabbit IT Solutions Full timePosition Title: NetSuite Technical ConsultantLocation: Hyderabad, India Experience Required: 3+ Years Employment Type: Full-Time / Permanent Department: IT Consulting / ERP Solutions Role Summary:We are seeking a skilled NetSuite Technical Consultant with 3+ years of hands-on experience in SuiteScript development, NetSuite integrations, and ERP...