Technical Support Engineering

4 weeks ago


Bengaluru, Karnataka, India Microsoft Full time

With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring that we consistently exceed customers expectations in every interaction whether in-product digital or human-centered CE S is responsible for all up services across the company including consulting customer success and support across Microsoft s portfolio of solutions and products Join CE S and help us accelerate AI transformation for our customers and the world Within CE S the Customer Service Support CSS organization builds trust and confidence for every person and organization through delivering a seamless support experience In CSS we are powered by Microsoft s AI technology to help consumers businesses partners and more resolve their issues quickly and securely helping prevent future problems from occurring and achieving more from their Microsoft investment In the Customer Service Support CSS team we are looking for people with a passion for delivering customer success As a Technical Support Engineer you will own troubleshoot and solve customer technical issues This opportunity will allow you to accelerate your career growth hone your problem-solving collaboration and research skills and develop your technical proficiency This role is flexible in that you can work up to 50 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Response and Resolution You own investigate and solve customer technical issues collaborating within and across teams and leveraging troubleshooting tools and practices Readiness You lead or participate in building communities with peer delivery roles and where appropriate share your knowledge You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness Product Process Improvement You identify potential product defects and escalate appropriately to resolve contributing to Microsoft product improvements Qualifications Required Qualifications Bachelor s degree in Computer Science Information Technology IT or related field AND 1 years of technical support technical consulting experience or information technology experience o OR 3 years of technical support technical consulting experience or information technology experience o OR equivalent experience Language Qualification English Language fluent in reading writing and speaking Preferred Qualifications 5 years technical support technical consulting experience or information technology experience OR Bachelor s Degree in Computer Science Information Technology IT or related field AND 3 years technical support technical consulting experience or information technology experience Windows System Administration Configuration including a good basic understanding of Registry File Storage User Accounts and Access Control Event Logs and Auditing Performance Resource Monitor Networking TCP IP Experience in one or more of these areas desirable Failover Clustering Resilient Storage technology clustering storage spaces Server management tools Hyper-V management and VM deployment Network Tracing and analysis Network Virtualisation Hyper-V SDN Troubleshooting performance issues using PerfMon and other tools Azure fundamentals with experience in resource deployment using ARM templates bicep etc Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud Background Check upon hire transfer and every two years thereafter Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the



  • Bengaluru, Karnataka, India beBeeCloud Full time ₹ 20,00,000 - ₹ 24,00,000

    Job SummaryThe senior technical support engineer will be responsible for providing technical services around Prisma Cloud technologies. This includes troubleshooting, best practices observations, and analysis of complex environments.The ideal candidate will have 5-8 years of experience in a Technical Assistance Center (TAC) or direct support/consulting roles...


  • Bengaluru, Karnataka, India Quizizz Full time

    What you'll do :- Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.- Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to...


  • Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage...


  • Bengaluru, Karnataka, India Mbanq Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Technical Support Engineer (1–2 Yrs) Bangalore | Work from Office | MbanqAtMbanq, we power fintech, neo-banks & credit unions with cutting-edge cloud banking solutions. We're looking for aTechnical Support Engineerwith 1–2 years of experience to join our Bangalore team (WFO).What you'll doSupport API integrations & resolve customer issuesDebug across...


  • Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...


  • Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....


  • Bengaluru, Karnataka, India DEDIENNE AEROSPACE Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    ////// BACKROUNDIn a context of strong development, DEDIENNE AEROSPACE INDIA PVT LTD wishes to integrate very soon a Technical Support Engineer with experience in machining, sheet metal, fabrication, and welding to join our team.////// JOB DESCRIPTIONUnder the responsibility of Technical Support Engineer will be responsible for overseeing and optimizing...


  • Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...


  • Bengaluru, Karnataka, India Coders Brain Technology Private Limited Full time

    We are looking for a proactive and highly communicative Tech Support / Platform Support Engineer lead to join our team. The ideal candidate will have hands-on experience in technical support across platforms, strong analytical skills, and the ability to troubleshoot issues effectively. Familiarity with JavaScript or related tech stacks will be a strong...


  • Bengaluru, Karnataka, India Alaan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the roleWe are looking for a Technical Support Engineer to strengthen our Engineering and Product Operations function. This role bridges the gap between our clients, third-party partners, and internal product teams. It is designed for individuals who thrive in troubleshooting technical issues, managing backend operational tasks, and ensuring seamless...