Customer Support Engineer

1 day ago

bangalore, India Capgemini Engineering Full time

“Good understanding of A/C functioning, experience in MRO or airline, or experience in design office on operational systems” Good understanding of Airline operating and maintenance environment. Experience in the Propulsion Fuel APU Air System domainKnowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, ConcessionsExperience with the following tools will be an advantage: Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs.Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.Good knowledge of MS Office suite. English: Advanced level (written and spoken);Overall, 2 to 9 years of ExperienceYour role:In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues. The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.Within this context the activity will focus on:Analyzing and answering daily queries from customers on ALL Airbus civil A/C;Agree on a resolution deadline with the customer and define a resolution strategy.Anticipating recurring queries.Developing a collaborative network with internal and external contributors.Provide solutions in collaboration with the customer for a safe operation environment.To constantly perform operational assessments of the Airbus fleet and raise actions.Capitalizing the In-Service experience into innovative solutions, for better support and optimization;Building the team of tomorrow.Overall, 2 to 5 years of ExperienceEducational Qualification: B.E / B.Tech in Aeronautical or Aerospace Engineering AME with Paper III cleared candidates in Mechanical Streams.Work Location: Bangalore

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