Senior Customer Support Engineer
6 days ago
About UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team to ensure every customer gets world-class assistance and rapid issue resolution.Role OverviewAs a Senior Customer Support Engineer, you’ll be the bridge between our customers and our engineering team. You’ll diagnose complex technical issues, lead root cause analyses, and ensure smooth customer integrations with our AI platform. This role requires strong technical troubleshooting, API familiarity, and an understanding of customer data workflows.Key ResponsibilitiesServe as the primary technical contact for enterprise customers, resolving escalated support cases.Troubleshoot API integrations, data ingestion issues, and voice AI performance within production environments.Collaborate with product, engineering, and QA teams to reproduce bugs and propose scalable solutions.Build and maintain scripts, knowledge base tools, and dashboards for monitoring key system performance metrics.Lead onboarding sessions and technical walkthroughs for new healthcare customers.Analyze recurring issues and design automation scripts or diagnostics to reduce response time.Qualifications5+ years of experience in technical support, implementation engineering, or solutions engineering (SaaS or AI platforms preferred).Strong troubleshooting skills in RESTful APIs, JSON payloads, Python scripting, and SQL queries.Experience working within cloud environments (AWS, GCP, or Azure).Ability to diagnose pipeline issues using system logs and monitoring tools.Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.Nice to HavePrior work with AI or NLP-based products.Familiarity with observability tools like Datadog, Sentry, or Grafana.Knowledge of HIPAA-compliant infrastructure design.Why Join UsYou’ll work with an innovative team redefining how healthcare systems operate. We value technical curiosity, cross-functional collaboration, and a shared passion for building reliable AI solutions that make a measurable difference in healthcare.What We OfferOpportunity to work on cutting-edge AI technology with real-world impactCompetitive compensation and benefits package
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Customer Support Specialist
2 days ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Senior Customer Support Engineer
4 days ago
bangalore, India StitchFin Full timeAbout Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...
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Senior Customer Support Engineer
6 days ago
bangalore, India StitchFin Full timeAbout Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...
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Senior Support Engineer
5 days ago
Bangalore, India Botsync Full timeAbout Company At Botsync, we aim to build more accessible and simplified automation solution and to be the partner of choice for intralogistics automation. With our syncOS software integrator tool and MAG AMR platform, we provide an intelligent end-to-end integrated automation solution for factories and warehouses. Our solutions enable companies to implement...
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bangalore, India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems . The trainer will be responsible for developing and delivering training programs on industrial...
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bangalore, India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems . The trainer will be responsible for developing and delivering training programs on industrial...
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bangalore, India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems . The trainer will be responsible for developing and delivering training programs on industrial...
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Senior Cloud Support Engineer
6 days ago
bangalore, India CDW Full timeAbout the Job:As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard...
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Senior Validation Engineer
2 weeks ago
bangalore, India Tek Support Full timeJob Title: Senior Trainer – Validation (CQV, Equipment, Injection Mold, HVAC) Location: Remote Job type: Part-time Job Summary: To design, develop, and deliver comprehensive training programs on Commissioning, Qualification & Validation (CQV), Equipment Qualification, Injection Molding Process Validation, and HVAC System Validation. The trainer will ensure...
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Senior Validation Engineer
2 weeks ago
Bangalore, India Tek Support Full timeJob Title: Senior Trainer - Validation (CQV, Equipment, Injection Mold, HVAC) Location: Remote Job type: Part-time Job Summary: To design, develop, and deliver comprehensive training programs on Commissioning, Qualification & Validation (CQV), Equipment Qualification, Injection Molding Process Validation, and HVAC System Validation. The trainer will ensure...
