Senior Cloud Support Professional

12 hours ago

bangalore, India beBeeCloudSupport Full time

Job DescriptionSenior Cloud Support ExpertiseAs a senior cloud support professional, you will be the technical liaison between customers and vendors for problem resolution related to product installation, maintenance, and usage. Your primary responsibility will be to provide timely support to customers while maintaining high customer satisfaction levels.Key Responsibilities:Resolve customer issues via electronic means.Collaborate with senior engineers and management for guidance.Maintain accurate records of customer interactions. Required Skills & QualificationsTo succeed in this role, you should possess:Strong technical knowledge of cloud infrastructure and services.Excellent communication and problem-solving skills.Able to work independently with general guidance from senior staff.BenefitsWe offer a competitive compensation package, including:Bonus structure based on performance.Opportunities for career growth and development.A dynamic and collaborative work environment.Other InformationPlease note that this role requires:Ability to work in a fast-paced environment.Adaptability to changing priorities and deadlines.Familiarity with Oracle products is an asset.

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