Customer Support Engineer

Founded in 2012 H2O ai is on a mission to democratize AI As the world s leading agentic AI company H2O ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data Its open-source technology is trusted by over 20 000 organizations worldwide - including more than half of the Fortune 500 - H2O ai powers AI transformation for companies like AT T Commonwealth Bank of Australia Singtel Chipotle Workday Progressive Insurance and NIH H2O ai partners include Dell Technologies Deloitte Ernst Young EY NVIDIA Snowflake AWS Google Cloud Platform GCP and VAST H2O ai s AI for Good program supports nonprofit groups foundations and communities in advancing education healthcare and environmental conservation With a vibrant community of 2 million data scientists worldwide aims to co-create valuable AI applications for all users H2O ai has raised 256 million from investors including Commonwealth Bank NVIDIA Goldman Sachs Wells Fargo Capital One Nexus Ventures and New York Life About This Opportunity H2O ai is at the forefront of the rapidly evolving MLOps landscape We re leveraging MLOps to transform machine learning models from isolated engineer-specific tools into robust cloud-native services that are scalable and consistently available Our approach is firmly rooted in Kubernetes positioning our team at the cutting edge of cloud solutions We are looking for a Customer Support Engineer to be part of the MLOps team supporting PST time zone that is entrusted with developing a platform for deploying machine learning models monitoring them and provide statistical analysis on the deployed models as they are used in real-time We are looking for individuals with a strong foundation in software engineering a passion for cutting-edge technologies and a drive to push the boundaries of MLOps This position is based in Bangalore Karnataka and operates in PST hours What You Will Do Engage with customers to identify and troubleshoot issues they face and answer technical questions Analyze bug reports reproduce issues determine the root cause and provide fixes Provide design for new features focusing on the approach and patterns to solve the problem Responsible for writing code along with relevant unit test cases Contribute to end-to-end automated tests by ensuring that the newer changes have relevant test cases Knowledge of Python would be beneficial in this area The company uses Kubernetes widely and working with Kubernetes would be an important aspect of the job Review the design and code of other developers Be engaged in the best software development practices and engage in improving the engineering efficiency of the team Write Infrastructure Code using Terraform and Helm charts for any changes to infrastructure What We Are Looking For Bachelor s or a higher education degree in Computer Science Engineering or related field Proven experience in Software Engineering with a minimum of 1 year of hands-on experience in a similar role Understanding of microservices patterns and strong design skills for large scale software development projects Strong knowledge of Linux operating systems Bash file systems command line logging and Linux file permissions Experience in GoLang Python C or Java with a knowledge of Spring framework At least 1 year of hands-on experience with Kubernetes and Docker Knowledge of Relational Database Design An understanding of Terraform and Helm Hands-on experience with AWS Azure or GCP Understanding of networking concepts and fundamentals e g SSL UDP TCP firewalls and reverse proxies Strong communication skills and comfortable being in a customer facing role How to Stand Out From the Crowd Experience with gRPC Experience with Scala and Akka Experience with Druid Database Understanding of mainstream machine Machine Learning frameworks such as sklearn pytorch and data science libraries like numpy and pandas Why H2O ai Market leader in total rewards Remote-friendly culture Flexible working environment Be part of a world-class team Career growth H2O ai is committed to creating a diverse and inclusive culture All qualified applicants will receive consideration for employment without regard to their race ethnicity religion gender sexual orientation age disability status or any other legally protected basis H2O ai is an innovative AI cloud platform company leading the mission to democratize AI for everyone Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries We ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams We push the boundaries of what is possible with artificial intelligence H2O ai employs the world s top Kaggle Grandmasters the community of best-in-the-world machine learning practitioners and data scientists A strong AI for Good ethos and responsible AI drive the company s purpose Please visit to learn more LI-Remote Powered by JazzHR