Production Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeEDI Full time

Key Responsibilities:

We are looking for a skilled EDI professional to join our team as a Production Support Specialist.

  • Provide production support services for clients, including monitoring production and test systems, responding to system tickets/emails, and ensuring all required processes and procedures are documented.
  • Troubleshoot and resolve production support issues within defined Service Level Agreements (SLAs).
  • Manage tickets with IBM and in ServiceNow, liaise with the client on production support issues and recommendations.

Expertise in EDI Guidelines:

  • Apply knowledge of industry EDI guidelines (e.g., EDI ANSI X12, XML) and specifications for customer/supplier communities.
  • Create and maintain trading partner setups/envelopes and configurations.

File Transfer Protocols:

  • Utilize knowledge of file transfer communication protocols (e.g., AS2, VAN, FTPS).

Defect Management:

  • Ensure defects found in products are logged, monitored, fixed, and reported complete.

Testing and Deployment:

  • Create or support unit/system/integration test plans and cases for software elements. Conduct or support system/integration/parallel testing.
  • FOLLOW source control processes using Software Configuration Management (SCM) tools and promote objects through environments according to published processes and release schedules.

Benefits and Requirements:

  • Flexibility for 24*7 support as required by the production environment.
  • Proficiency in EDI integration in Sterling B2Bi translation software application.
  • Extensive ability to support production environments, including ticket ownership from creation through closure.
  • SOUND analytical and problem-solving skills.
  • Strong development skills.
  • Good communication skills.
  • Excellent troubleshooting capabilities.

Retail Domain Knowledge is a plus

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