Healthcare Centre Operations Manager

2 weeks ago

Delhi, Delhi, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

As a centre head for our clinics, you will be responsible for the overall performance of the clinic, owning revenue, customer experience, and operational excellence.

This role involves leading cross-functional teams, driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.

You will oversee daily/weekly MIS and ensure key performance indicators are met.

  • Maintain hygiene, safety, and quality standards.
  • Oversee inventory, billing, and cash management processes.
  • Manage, coach, and motivate the clinic team.
  • Conduct regular reviews and performance appraisals.
Required Skills and Qualifications

A minimum of 6–10 years of experience in healthcare, wellness, hospitality, or retail services is required.

Graduate/MBA preferred. Strong leadership skills and ability to manage cross-functional teams are essential.

Benefits

As a centre head, you will have the opportunity to implement loyalty and referral programs, build local tie-ups, and drive sales growth.

Regular performance updates will be provided to regional leadership, and opportunities for professional growth and development will be available.

Others

The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Familiarity with operations and service excellence principles is highly desirable.

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