Vice President Healthcare

3 weeks ago


Delhi, Delhi, India Nezda Global Full time

About the RoleThis Vice President role is focused on leading large-scale healthcare operations with a strong emphasis on clinical data abstraction . You will oversee service delivery, process transformation, and people management — ensuring efficiency, client satisfaction, and profitability at every level.Key ResponsibilitiesDrive seamless transitions with zero service disruption.Deliver cost optimization and process stabilization.Ensure client satisfaction across all SLAs and KPIs.Partner with transformation teams to identify innovation opportunities.Lead people management initiatives including training, cross-skilling, and retention.Oversee workforce planning and engagement strategies.Support senior leadership in business development and operational strategy.Must-Have Qualifications10+ years of leadership experience in the BPO industry .Proven experience in healthcare operations management .Background in clinical data abstraction .Track record of managing large-scale teams and contact centers .Strong client relationship and service delivery management skills.Excellent decision-making, prioritization, and analytical ability.Good-to-HavePostgraduate degree (MBA/Healthcare Management or related).Experience in transformation projects, process re-engineering, or automation.Exposure to global healthcare payer or provider operations.Why Join UsLead and shape EXL's healthcare operations portfolio.Partner with global healthcare clients on mission-critical work.Drive measurable outcomes in client satisfaction, efficiency, and profitability.Be part of a global organization committed to innovation, growth, and people



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