Chief Escalation Resolution Officer

10 hours ago


Aligarh, Uttar Pradesh, India beBeeEscalation Full time ₹ 15,00,000 - ₹ 22,50,000

**Escalation Specialist Role Summary:**

We are seeking a skilled Escalation Specialist to manage and resolve escalated customer issues. This role involves efficient resolutions, progress tracking, and effective communication with stakeholders.

Key Responsibilities:

  • Investigate and Resolve Escalated Issues: Utilize strong analytical skills to identify root causes and develop solutions that meet customer expectations.
  • Collaborate with Stakeholders: Work closely with cross-functional teams to track progress and communicate updates, ensuring seamless escalation processes.
  • Lead Investigations: Conduct thorough investigations for major incidents, identifying areas for improvement and implementing changes to enhance the escalation process.

**Required Skills and Qualifications:**

  • Experience: 7+ years of experience in customer escalations or customer-facing support roles.
  • Communication Skills: Effective communication skills with customers and stakeholders, ensuring seamless resolution of escalated issues.
  • Technical Skills: Experience with ticketing systems and dashboard tools, enabling efficient issue tracking and resolution.

**What We Offer:**

  • Opportunity to Grow: Develop your skills and expertise in customer escalation management.
  • Collaborative Environment: Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.


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