Operations Director

3 days ago

Aligarh, Uttar Pradesh, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,25,00,000
Chief Operations Manager

The ideal candidate will be responsible for overseeing the end-to-end issuance and fulfillment of new business, including work-in-progress (WIP) management and central initiatives to ease issuance.

Key Responsibilities:
  • Relationship Management: Strengthen relationships with regular engagement and monitor performance improvement.
  • Managing New Business: Manage new business issuance by ensuring daily traction on WIP to meet monthly targets. Drive WIP clearance through hub teams to clear field WIP daily for issuance. Regular governance calls with HUB teams. Responsible for end-to-end WIP management. Identify opportunities for improvement and drive process excellence initiatives.
  • Data and Reporting: Deliver reports and analysis on business parameters to derive improvement plans. Enable and support distribution with data sets, reports, and dashboards. Work closely with internal departments on report automation. Create presentations for senior management as required.
  • Control and Monitor Processes: Ensure compliance with regulatory norms. Maintain and update standard operating procedures (SOPs) and 4 sheeters. Document and control changes in existing processes.
  • Projects and Continuous Improvement: Conduct benchmarking internally and externally to establish best-in-class delivery standards. Roll out new guidelines for distribution adherence.
  • People Management: Develop team members to perform effectively and efficiently.

Measures of Success:

  • Monthly governance engagements with distribution leaders. Publish monthly issuance dashboard and scorecard. Drive operational efficiencies with distribution teams. Achieve high customer satisfaction through escalation resolution. Complete projects and achieve talent retention goals.

 

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