
Evaluating Excellence in Customer Experience
4 days ago
Quality Assurance Professional
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We are seeking a skilled Quality Assurance Professional to join our team in Lucknow. This role will involve evaluating calls and chats to ensure high-quality standards, providing feedback and coaching to enhance performance, and identifying process gaps for improvement.
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Key Responsibilities:
">• Monitor and evaluate calls/chats to ensure quality standards
">• Provide feedback and coaching to enhance performance
">• Identify process gaps and suggest improvements
">• Ensure compliance with organizational guidelines
">">
Requirements:
">• Strong communication & analytical skills
">• Prior QA experience in BPO preferred
">• Knowledge of E-Commerce domain will be an added advantage
">• Ability to work in a fast-paced environment
">">
Career Benefits:
">• Work with a global leader in outsourcing solutions
">• Be part of a dynamic & supportive team
">• Career growth & learning opportunities
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