Evaluating Excellence in Customer Experience

4 days ago


Agra, Uttar Pradesh, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

Quality Assurance Professional

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We are seeking a skilled Quality Assurance Professional to join our team in Lucknow. This role will involve evaluating calls and chats to ensure high-quality standards, providing feedback and coaching to enhance performance, and identifying process gaps for improvement.

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Key Responsibilities:

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• Monitor and evaluate calls/chats to ensure quality standards

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• Provide feedback and coaching to enhance performance

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• Identify process gaps and suggest improvements

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• Ensure compliance with organizational guidelines

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Requirements:

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• Strong communication & analytical skills

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• Prior QA experience in BPO preferred

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• Knowledge of E-Commerce domain will be an added advantage

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• Ability to work in a fast-paced environment

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Career Benefits:

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• Work with a global leader in outsourcing solutions

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• Be part of a dynamic & supportive team

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• Career growth & learning opportunities

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