Voice Call Liaison

2 weeks ago

Nellore, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 85,00,000

Job Title: Voice Support Specialist

  • We are seeking a skilled Voice Support Specialist to join our team.
About the Role

This is a full-time position that requires exceptional communication skills and a proactive approach to learner support. As a Voice Support Specialist, you will be responsible for providing personalized support to learners via phone calls, resolving issues in a timely and efficient manner, and maintaining accurate records of interactions.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. Experience in voice-based support, preferably in EdTech or customer support roles, is highly desirable.

Key Responsibilities
  • Proactive Onboarding: Welcome new learners by making a personalized call within 48 hours to guide them through account setup and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in any field (preferred)
  • Minimum 1-2 years of experience in voice-based support, preferably in EdTech, customer support, or student success roles
  • Familiarity with escalation protocols and quality assurance practices
Benefits

This role offers a competitive salary and opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional learner support, we encourage you to apply.

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