
Insurance Call Center Representative
3 days ago
At our company, we are seeking highly motivated and dedicated professionals to join our team as Insurance Call Center Representatives.
Job Description:This role involves providing customer service support via phone calls to insurance companies, end customers, and performing eligibility verification.
The ideal candidate will have experience in RCM/DME for a minimum of 1 year and possess strong communication skills.
Key Responsibilities:- Assess and resolve inquiries, requests, and complaints over the telephone to ensure customer satisfaction.
- Utilize sound judgment and make decisions within established procedures for each service request.
- Manage and update customer interactions daily on an account-wise basis.
- Strong verbal and written communication skills
- Neutral accent and good adaptation to US culture
- Ability to resolve customer queries in the first point of contact
- Professional, courteous, friendly, and empathetic demeanor
- Graduation from any stream
- 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling or provider/DME AR calling
As a valued member of our team, you can expect a dynamic and supportive work environment with opportunities for professional growth and development.
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