High-Performing Credit Recovery Specialist

1 week ago

Bengaluru, Karnataka, India beBeeNegotiation Full time ₹ 8,00,000 - ₹ 10,00,000
Senior Collection Professional

As a senior collection professional, you will play a pivotal role in ensuring timely recovery of outstanding dues while assessing and monitoring customer credit risk. Your strong negotiation skills combined with an analytical approach will enable you to identify at-risk accounts early.

This is a challenging yet rewarding role that requires you to manage your own portfolio, mentor junior professionals, and improve overall recovery performance and credit discipline.

The ideal candidate should have 3–5 years of experience in collections, receivables management, or credit control, with exposure to credit risk assessment.

Key Responsibilities:

  1. Account Management

Manage a portfolio of priority accounts with overdue balances to ensure maximum recovery.

Negotiate payment terms, settlements, or repayment plans directly with clients.

Conduct thorough follow-ups via calls, emails, and written correspondence.

  1. Credit Risk Monitoring

Review payment history and account behavior to identify early warning signs of potential defaults.

Provide feedback to the credit team on customers showing increased risk.

Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.

  1. Escalation Handling

Manage complex cases involving disputes, bounced payments, or high-risk clients.

Work closely with the legal team on accounts requiring formal recovery actions or notices.

  1. Mentorship & Support

Support junior collection professionals by providing guidance on collection strategies, risk flags, and client engagement techniques.

Assist in training new hires on processes, systems, and effective collection methods.

  1. Reporting & Documentation

Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.

Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for the collections manager.

  1. Cross-Functional Collaboration

Coordinate with the credit, finance, and sales teams to resolve disputes, review payment terms, and align recovery efforts with business goals.

Required Skills and Qualifications:

  • Education: Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage.
  • Experience: 3–5 years in collections, receivables management, or credit control, with exposure to credit risk assessment.
  • Strong negotiation, analytical, and conflict resolution skills.
  • Ability to manage multiple accounts and priorities under pressure.
  • Proficiency in MS Excel and collections/accounting software.

Skills & Competencies:

  • Strong interpersonal and communication skills.
  • Persistence and resilience in high-pressure situations.
  • Analytical mindset with the ability to identify risk patterns.
  • Attention to detail and accuracy in documentation.
  • Customer-focused approach while maintaining firmness on payment commitments.

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