
Senior Insurance Operations Leader
5 days ago
Job Overview
This is a senior leadership position responsible for overseeing large-scale insurance operations.
Key Responsibilities- Delivery Leadership: Manage and oversee delivery across multiple insurance accounts, with direct responsibility for 2000-3000+ team members.
- Operational Strategy: Develop and drive operational strategies to ensure performance excellence, compliance, and client satisfaction.
- Financial Management: Own the profit and loss (P&L) of these teams and deliver on growth, profitability, and efficiency metrics.
- CXO-Level Client Relationships: Build and maintain strong relationships with CXO-level clients, primarily in the North American market.
- Digital Transformation: Lead digital and tech-enabled transformation initiatives across portfolios.
- Global Transitions: Manage global transitions and implement governance models aligned with business objectives.
- Team Management: Inspire, coach, and grow large teams; promote a culture of accountability and innovation.
- Experience: 15+ years in insurance (P&C preferred), BFSI, or related domains, with senior leadership experience.
- Global Exposure: Experience working with US/NA clients; understanding of regulatory and market dynamics.
- Leadership Skills: Proven ability to manage high-scale delivery organizations (1500+ FTEs).
- Transformation Expertise: Hands-on experience with automation, tech-led transformation, and process reengineering.
- Financial Acumen: Strong P&L management and budget oversight experience.
- Stakeholder Management: Strong executive presence and experience managing multiple client and internal stakeholders.
- Operational Excellence: Knowledge of compliance, quality, and governance best practices.
Benefits include: A dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
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