Staff Scheduler Coordinator

12 hours ago

Mumbai, Maharashtra, India beBeeSchedule Full time ₹ 6,50,000 - ₹ 8,50,000
Job Title: Scheduling Specialist

As a Scheduling/Planning Analyst, you'll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand.

Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional organizational skills.

  • Create, maintain, and optimize staff schedules that align with forecasted workloads.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
  • Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
  • Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.
  • Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.
  • Coordinate with Real-Time Analysts and Operations Managers to ensure alignment between planned schedules and live operations.
Required Skills and Qualifications
  • 2–5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a contact center.
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
  • Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
  • Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
  • Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.
  • Preferred: experience in scenario modeling, understanding staffing cost implications, and planning across multiple channels.
Benefits
  • Annual Salary 6.5-8.5 Lakh
  • Health insurance
  • A positive atmosphere with excellent work-life balance
What We Offer

You'll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

  • Senior Staff Scheduler

    4 days ago

    Mumbai, Maharashtra, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000

    Job Overview:We are seeking a skilled Scheduling Planner to ensure resources are aligned with business demand.Main Responsibilities:Create and optimize staff schedules that match forecasted workloads.Collaborate with workforce management teams to review forecasts and adjust schedules proactively.Manage schedule changes, shift swaps, and time-off requests...

  • Project Coordinator/ Scheduler

    2 days ago

    Mumbai, Maharashtra, India Tech Consulting Full time US$ 60,000 - US$ 80,000 per year

    Project coordinator/ SchedulerOnsite Mumbai (Lower Parel)US EST hours (5.30 Pm to 3.30 AM IST- NIGHT SHIFT)We are seeking a highly organized and detail-orientedProject coordinator/Scheduler to manage and coordinate complex scheduling needs across teams or for executive leadership. The ideal candidate will ensure efficient calendar management, optimize...

  • Project Coordinator/ Scheduler

    5 days ago

    Mumbai, Maharashtra, India Tech Consulting Full time

    Project coordinator/ SchedulerOnsite Mumbai (Lower Parel)US EST hours (5.30 Pm to 3.30 AM IST- NIGHT SHIFT)We are seeking a highly organized and detail-oriented Project coordinator/Scheduler to manage and coordinate complex scheduling needs across teams or for executive leadership. The ideal candidate will ensure efficient calendar management, optimize...

  • Project Coordinator/ Scheduler

    5 days ago

    Mumbai, Maharashtra, India Tech Consulting Full time

    Project coordinator/ Scheduler Onsite Mumbai (Lower Parel) US EST hours (5.30 Pm to 3.30 AM IST- NIGHT SHIFT) We are seeking a highly organized and detail-oriented Project coordinator/ Scheduler to manage and coordinate complex scheduling needs across teams or for executive leadership. The ideal candidate will ensure efficient calendar...

  • Master Event Organizer

    1 day ago

    Mumbai, Maharashtra, India beBeeEvent Coordinator Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Master Event OrganizerWe are seeking a highly skilled professional to join our team as a Master Event Organizer. In this role, you will be responsible for designing, planning, and executing events that exceed client expectations.To succeed in this position, you should have excellent organizational skills, attention to detail, and the ability to...

  • Project Coordinator/ Scheduler

    2 days ago

    Mumbai, Maharashtra, India Progriz Coe Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Project coordinator/ SchedulerOnsite Mumbai (Lower Parel)US EST hours (5.30 Pm to 3.30 AM IST- NIGHT SHIFT)We are seeking a highly organized and detail-oriented Calendar Scheduler to manage and coordinate complex scheduling needs across teams or for executive leadership. The ideal candidate will ensure efficient calendar management, optimize meeting...

  • Scheduling Specialist Role

    3 days ago

    Mumbai, Maharashtra, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000

    Staff Scheduler OpportunityWe are seeking a detail-oriented and organized Staff Scheduler to create and maintain schedules that meet business demands. As a key member of our operations team, you will be responsible for ensuring smooth day-to-day operations while supporting employee satisfaction through well-planned shifts.Responsibilities:Create, manage, and...

  • Project Coordinator/Scheduler Specialist

    6 days ago

    Mumbai, Maharashtra, India beBeeSchedule Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking a highly organized and detail-oriented professional to manage and coordinate complex scheduling needs across teams or for executive leadership.About the Role:Manage daily calendars for various subject matter experts and consultants, along with team members from various back offices.Schedule meetings, appointments, and events, ensuring optimal...

  • Project Coordinator/Scheduler Lead

    2 days ago

    Mumbai, Maharashtra, India beBeeScheduler Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Opportunity:A highly organized and detail-oriented individual is sought to manage and coordinate complex scheduling needs across teams or for executive leadership. The ideal candidate will be a strategic thinker who can prioritize tasks effectively.Key Responsibilities:Manage daily calendars for various subject matter experts and team members ensuring...

  • Senior Scheduling Expert

    5 days ago

    Mumbai, Maharashtra, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000

    Scheduling Specialist Role OverviewAs a skilled Scheduling Specialist, you will play a crucial role in ensuring that our operations run smoothly and efficiently. Your expertise in scheduling and forecasting will be essential in aligning resources with business demand.This is a key position within the organization where you will be responsible for managing...