Senior Staff Scheduler

4 days ago


Mumbai, Maharashtra, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000

Job Overview:

We are seeking a skilled Scheduling Planner to ensure resources are aligned with business demand.

Main Responsibilities:

  • Create and optimize staff schedules that match forecasted workloads.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
  • Be the primary point of contact for scheduling queries, conflicts, and adjustments.
  • Ensure compliance with labor laws and employee contracts in scheduling.
  • Evaluate and improve scheduling processes for greater efficiency and accuracy.
  • Coordinate with operations teams to align planned schedules with live operations.

Key Qualifications:

  • 2–5 years of experience working as a Planning Analyst or in a workforce scheduling role within a contact center.
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
  • Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
  • Proficiency in data analysis and reporting, including strong skills in Excel or similar tools.
  • Solid understanding of contact center operations and performance metrics.
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.

What We Offer:

  • A positive work atmosphere with excellent work-life balance
  • You'll be joining a network of experienced professionals across multiple disciplines and sectors.


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