Scheduling Specialist Role

3 days ago

Mumbai, Maharashtra, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000
Staff Scheduler Opportunity

We are seeking a detail-oriented and organized Staff Scheduler to create and maintain schedules that meet business demands. As a key member of our operations team, you will be responsible for ensuring smooth day-to-day operations while supporting employee satisfaction through well-planned shifts.


Responsibilities:
  • Create, manage, and optimize staff schedules to align with forecasted workloads.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps, and time-off requests to ensure seamless service coverage.
  • Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
  • Evaluate and improve scheduling processes for greater efficiency and accuracy.
  • Coordinate with analysts and managers to ensure alignment between planned schedules and live operations.

Requirements and Qualifications:
  • 2–5 years of experience working in a similar role or in workforce scheduling/forecasting within a contact center environment.
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center setting.
  • Hands-on experience with workforce management tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
  • Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
  • Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.
  • Preferred: experience in scenario modeling, understanding staffing cost implications, and planning across multiple channels.

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