Strategic Client Partnership Manager

4 days ago

Ahmedabad, Gujarat, India beBeeAccount Full time
Key Account Management Professional

Job Description:

We are seeking a skilled Key Account Management Professional to join our team. As a key account manager, you will be responsible for managing and developing relationships with our most valuable clients.

Key Responsibilities:

  • Act as the primary contact for assigned key clients.
  • Build and maintain trusted, long-term relationships with client decision-makers.
  • Ensure proactive communication, timely issue resolution, and regular shipment updates.
  • Conduct regular business review meetings to evaluate performance and explore growth opportunities.

Business Development from Existing Clients:

  • Upsell additional services beyond ocean freight, such as customs clearance, warehousing, and last-mile delivery.
  • Drive revenue growth and ensure account retention by meeting set targets.
  • Track, analyze, and report account performance against established KPIs.

Operational Coordination:

  • Collaborate with operations, pricing, and customer service teams to deliver seamless service.
  • Monitor shipment execution and address any service delays or failures.
  • Ensure adherence to client SOPs, contract terms, and internal compliance processes.

Market & Client Insights:

  • Stay informed on global trade trends, market dynamics, and competitor activities.
  • Share relevant insights with management regarding client needs and potential service enhancements.

Reporting & Documentation:

  • Maintain updated client records, pipeline details, and activity logs in CRM systems.
  • Prepare and present monthly or quarterly performance reports for internal and client review.

Required Skills and Qualifications:

  • Graduate in Business, Supply Chain, Logistics, or related field (MBA preferred)
  • 4–8 years of experience in freight forwarding or logistics sales/account management
  • Strong understanding of international freight forwarding and related services
  • Excellent communication, negotiation, and relationship management skills
  • Customer-focused mindset with strong problem-solving abilities
  • Proficiency in MS Office and CRM tools

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