IT Technology Services Senior Specialist
2 weeks ago
About the Role
SAP Enterprise Cloud Services is seeking a highly skilled IT Technology Services Senior Specialist to join our team. As a key member of our cloud operations team, you will play a critical role in shaping the next level of ECS offerings for multiple scenarios within the company.
Key Responsibilities
- Design and implement lifecycle management operation automation and architecture concepts, tools, and processes
- Drive issue resolution and utilize the expert network to ensure timely resolution
- Drive technology discussions and innovations, serving as the escalation point for technical issues
- Analyze technical requirements and coordinate experts from Enterprise Cloud Services and development to drive topics to resolution
- Optimize and stabilize standardization and automation behind customer service requests and procedures in a proactive manner, leveraging analytical tools and capabilities
Requirements
- Proficiency in automating and optimizing processes
- Strong analytical and problem-solving skills
- Prior experience in infrastructure operations and automation, with knowledge as a technical/basis consultant or technical project manager beneficial
- Experience in script programming, automation tools, and markup language (e.g. Shell, Perl, Python, Ansible, YAML, etc.), with Ansible preferable
- Good understanding of various hyperscalers, including IBM Cloud, MS Azure, AWS, GCP, and their cloud native capabilities
- Fluency in written and spoken English
About SAP
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
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