Support Specialist for Partner Relations
6 days ago
We're seeking a skilled Support Specialist to join our Partner Relations team at Instawork. In this role, you'll play a crucial part in supporting our partners' Vendor Management Systems (VMS), ensuring the efficient and effective management of temporary workers supplied to our clients.
Key Responsibilities- Collaborate with the Enterprise Ops-US team to understand the partner's workforce needs and VMS requirements- Accessing both internal systems and external partner systems to gather pertinent information and data used to assign workers to specific VMS job order- Ensure accurate and timely worker placements by partner requirements
Timesheet Creation and Billing Process- Generate and maintain timesheets for temporary workers either via CSV upload or manually input directly into partner's VMS- Verify and reconcile timesheet data to ensure accuracy- Address any discrepancies or issues related to timesheets promptly.- Assist in the billing process by providing accurate payment information to the finance department- Track and document billing information to facilitate accurate invoicing.- Address partner inquiries related to billing and resolve any discrepancies.
Quality Assurance and Dispute Handling- Ensure that all data entered into the VMS system is accurate and up to date.- Implement quality control measures to prevent errors and improve data integrity.- Participate in regular audits and checks to ensure compliance with partner agreements.- Serve as the primary point of contact for resolving partner disputes.- Investigate disputes thoroughly and collaborate with stakeholders for resolution.
Stakeholder Management and Cross-Functional Coordination- Establish and maintain positive relationships with vendor partners, and internal stakeholders.- Understand stakeholder needs and ensure alignment with VMS processes.- Collaborate with cross-functional teams to optimize VMS processes and address business needs.- Communicate effectively with team members for alignment and timely execution of tasks.- Provide timely updates and reports to internal teams and partners as needed.- Raise discrepancies, and questions proactively to run the process smoothly
RequirementsWe're looking for a detail-oriented individual with excellent data entry skills and strong attention to detail. The ideal candidate will have:
- 1+ year of experience in Business, Payroll, Revenue ops, VMS, invoicing
- Bachelor's degree required
- Basic understanding of workforce management and VMS systems is desirable
A competitive salary of $65,000-$80,000 per annum is on offer for this position, depending on location and experience.
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