Enterprise Support Specialist
1 week ago
We are seeking an experienced Enterprise Support Specialist to join our team at Instawork. This role will play a crucial part in supporting our partners' Vendor Management Systems (VMS) and ensuring the efficient management of temporary workers supplied to our clients.
About the RoleAs an Enterprise Support Specialist, you will be responsible for worker assignment, timesheet creation, and billing processes. Your primary duties will include collaborating with our Enterprise Ops team to understand partner workforce needs and VMS requirements, accessing internal and external systems to gather pertinent information, and ensuring accurate and timely worker placements.
You will also be responsible for generating and maintaining timesheets for temporary workers, verifying and reconciling timesheet data, and addressing any discrepancies or issues related to timesheets. Additionally, you will assist in the billing process by providing accurate payment information to our finance department, tracking and documenting billing information, and resolving any partner inquiries related to billing.
This role requires a high level of attention to detail, excellent communication skills, and the ability to work collaboratively as part of our Partner Relations team. If you have experience in business, payroll, revenue operations, or similar fields, and possess strong technical proficiency, particularly in Microsoft Office applications, we encourage you to apply.
Key Responsibilities- Worker Assignment:
- Collaborate with Enterprise Ops team to understand partner workforce needs and VMS requirements
- Access internal and external systems to gather pertinent information
- Ensure accurate and timely worker placements
- Timesheet Creation:
- Generate and maintain timesheets for temporary workers
- Verify and reconcile timesheet data
- Address any discrepancies or issues related to timesheets
- Billing Process:
- Assist in the billing process by providing accurate payment information to finance department
- Track and document billing information
- Resolve any partner inquiries related to billing
- Bachelor's degree required
- Minimum 1 year of work experience in business, payroll, revenue operations, or similar fields
- Strong technical proficiency in Microsoft Office applications, especially Excel/Google Sheets
- SQL knowledge is advantageous
$60,000 - $80,000 per annum, depending on experience.
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